1. Data of the Service Provider
Divinus Hotel Üzemeltető Kft.
Abbreviated name: Divinus Hotel Kft.
Headquarters: 4032 Debrecen Nagyerdei krt. 1.
Phone: 06 52 510 900 Fax: 06 52 510 915
Tax number: 13838623-209
Company registration number: 09 09 014920
2. The general terms and conditions govern the general rules for using the services of Divinus Hotel as accommodation, but do not exclude the conclusion of individual agreements, the terms of which may differ from these terms and conditions.
3. Contracting parties
The Service Provider and the guest or customer (hereinafter referred to as the Guest).
Guest: the person who uses the services of the Service Provider.
If a third party (hereinafter referred to as an Intermediary) orders the service on behalf of the Guest, the conditions are governed by the contract concluded between the Service Provider and the Intermediary. If the contract concluded between the Service Provider and the Intermediary does not provide for a condition, these General Terms and Conditions (hereinafter referred to as GTC) shall apply. The Service Provider is not obliged to check whether the third party legally represents the Guest.
4. Method of booking, conclusion of the contract
The service provider received it electronically (e.g. email), or considers the message sent by him as a written statement.
The Service Provider will send a written offer upon the Guest´s request within 72 hours at the latest.
If the offer is not ordered by the Guest within 72 hours, the Service Provider´s obligation to make the offer ceases. The contract between the Guest and the Service Provider is established by the Service Provider´s confirmation of the order sent by the Guest and is considered a written contract. Verbal confirmation, verbal amendments or additions to the contract are invalid.
If the Guest permanently stops using the service before the end of the period specified in the confirmation, the Service Provider has the right to charge the service fee for the entire ordered period, and may resell the service to a third party.
The Guest is obliged to pay an advance according to the value of the booked accommodation and services in the form accepted by the Service Provider.
If the Guest wishes to extend the time of using the service, the prior consent of the Service Provider is required. In this case, the Service Provider may stipulate the reimbursement of the fee for the already performed service as a condition.
5. Cancellation conditions for accommodation services
If the Guest cancels the accommodation reservation before receiving confirmation from the Service Provider, he does not have to pay a penalty. The amount of the fine is included in the confirmation.
In the case of one-off bookings, if the Guest cancels the accommodation reservation up to 48 hours before arrival, he does not have to pay a penalty.
If the Guest is pre-determined by the Service Provider, the so-called uses a package service (hereinafter: package service) and the Guest cancels the accommodation reservation up to 7 days before arrival, he does not have to pay a penalty. (unless the Service Provider stipulates a separate condition in the confirmation)
During special periods (e.g. New Year´s Eve, August 20), the Service Provider has the right to define different cancellation conditions from the above.
If the Guest does not cancel the Service, but does not use it (no show), the Service Provider is entitled to a penalty, the amount of which is equal to the price of the ordered service.
The hotel´s rack rate room prices and package service prices are displayed on the website and can be viewed at the reception. The prices - unless otherwise stipulated by the Service Provider - are gross prices and include the applicable VAT at all times. The Service Provider may pass on the additional burdens due to changes in the applicable tax law (VAT, IFA) to the Guest. The prices of other services are posted by the Service Provider in other rooms of the hotel (e.g. wellness). The Service Provider may change the prices at any time without prior notice.
7. Payment terms
The Guest must pay at least 50% of the price of the ordered service to the Service Provider before arriving at the Divinus Hotel, min. 24 hours, however, the Service Provider may also request payment of the full consideration up to this date. The Guest must pay the consideration for the service he/she has used at the latest upon departure. The Service Provider is entitled to issue partial invoices.
The Guest can fulfill his payment obligation by bank transfer, bank card guarantee, SZÉP card or credit card. (The service provider can define the cards it accepts, e.g. it does not accept Diners Club cards.)
If the Guest wishes to fulfill his payment obligation in cash, the payment can be made in HUF, EURO or US dollars.
If the Guest fulfills his payment obligations in currency, the exchange rate valid on the day of departure is the daily rate determined by MKB BANK Zrt.
In the case of an online reservation on the hotel´s website, it is possible to settle the value of the reservation in the following ways:
Online bank card payment: OTP SimplePay
Bank cards accepted: Maestro, MasterCard, Visa, Visa Electron, Diners Club, American Express
Online payment with SZÉP card: OTP Szép Card, MKB Szép Card, K&H SZÉP Card
8. Rights and obligations of the Guest
The Guest can book the room from 2 p.m. on the day of arrival and must leave it by 10 a.m. on the day of departure.
If the Guest does not leave the room after 11 a.m. on the day of departure, the Service Provider is entitled to charge a daily fee according to the type of room, published on the website.
The Guest is obliged to settle the consideration for the services in the manner and time specified in the contract.
The Guest is obliged to ensure that children under the age of 14 stay in the hotel only when accompanied by an adult.
The Guest is obliged to comply with the rules of the hotel. (The applicable policy for the hotel can be viewed at the hotel reception.)
Damage caused to the room or its furnishings must be reimbursed by the Guest, the current price list is available at the reception.
The Guest is obliged to compensate for any damage caused intentionally or negligently in the entire area of the hotel.
The Guest may file a complaint and request that his complaint be investigated. Place of recording the complaint: hotel reception.
9. Rights and obligations of the Service Provider
The Service Provider is obliged to perform the ordered service in accordance with the confirmation.
The Service Provider assumes responsibility for the damages that its employees cause to the Guest - except for those that occurred due to an unavoidable cause beyond the Service Provider´s employees and Guests, or in the occurrence of which the Guest may have been involved.
The Service Provider is obliged to investigate the Guest´s complaint and send him a response.
If the Service Provider is unable to provide the services it has undertaken due to its own fault, it is obliged to arrange for the Guest´s accommodation. It is mandatory to provide/offer accommodation at another accommodation of the same or higher category at the confirmed price, for the period stipulated there - or until the obstacle is removed. All additional costs of providing substitute accommodation are borne by the Service Provider.
If the Service Provider fulfills this obligation and the Guest accepts the alternative accommodation option offered to him, the Guest cannot make a subsequent claim for compensation against the Service Provider.
If a letter requesting an advance payment has been sent to the guest and the guest does not pay the amount requested in it, the Service Provider will contact the available contact details. If the Guest does not respond within 3 days, the Service Provider has the right to cancel the reservation.
The Service Provider is entitled to terminate the Agreement for accommodation services with immediate effect, thus refusing to provide the services, if:
– the Guest does not use the room or other rooms of the hotel as intended,
- the Guest endangers the security of the accommodation, behaves in a threatening manner towards the Service Provider´s employees, is under the influence of alcohol or drugs,
- the Guest suffers from an infectious disease
- does not fulfill its payment obligation by the specified date.
The hotel reserves the right to cancel the reservation within 24 hours in the event of a possible price miscommunication, typo or other error.
10. Other conditions
If the Guest falls ill during the use of the accommodation service and is unable to take care of himself, the Service Provider offers medical assistance. The Service Provider claims compensation from the Guest or the Guest´s relative, heir, or bill payer for possible medical and procedural costs, the consideration for the services used before the death, and possible damage to the equipment and furnishings in connection with the illness/death.
Pets are not allowed in the Accommodation.
The occurrence of force majeure (e.g. war, fire, flood, bad weather, power shortage, strike) exempts any party from fulfilling its obligations arising from the Contract, as long as this reason or circumstance exists. The parties will do their best to reduce the possibility of these causes and circumstances occurring to the lowest possible level, and to remedy the damage or delay caused by this as soon as possible.
In the event of a legal dispute arising from the contract, the court at the Service Provider´s registered office is competent.
Holding a conference, accommodating a group (minimum 3 people), or if the Guest is a legal entity, these general terms and conditions can only be applied if the contract between the Service Provider and the other party does not provide for the specific issue.